Claims
OUR EMERGENCY ASSISTANCE SERVICES
You can call our Call Center at +90 (850) 202 20 20, which is available 24/7, for all your emergency assistance requests.
CLAIM NOTICE
If a damage, which is covered under the risks as specified in your policy, occurs at your assets covered by the insurance policy:
For your Emergency Road Assistance, Emergency Residence Assistance and Emergency Workplace Assistance requests, you can call our emergency assistance line at +90(850) 202 20 20, which is available for service 24/7.
For your claim reports and our other services, you can report the damages by calling our company’s Call Center at +90(850) 202 20 20, which is available for service for 7 days a week.
Following information must be provided to our customer representative when reporting.
Policy number
Name and/or title of the insured
Turkish Republic ID / Tax ID of the insured
Damage date
Damage time
Damage location
Nature of damage
Estimated amount of damage
Contact numbers of applicant(s)
Full address and contact numbers of the risk, for which a survey will be conducted
After your claim file is opened, your file number and, if an adjuster was appointed, name and surname as well as contact details of such adjuster, will be sent to your phone number via SMS. Until your claim file is concluded, you can track your procedures by calling our phone line at +90(850) 202 20 20 or through the claim file query step available in our website with the claim file number.
You can apply to the nearest contracted service from the contracted services link on our website in order to benefit from the contracted service advantages that we provide in case of your vehicle damages.
OPERATIONS TO BE PERFORMED IN CASE OF DAMAGE
If any of the risks covered by the policy occurs, the insured or policy holder must report the claim to the company within 5 business days after being aware of the damage and must take any measure to reduce the damage as soon as it becomes aware of the damage by acting as if it is not the insured party.
In addition, it must provide the evidences to identify the reason of occurrence of damage as well as any information and document necessary for exercising the right of recourse to the insurer or its representatives authorized by the insurer without any delay, and must permit such persons to perform their own investigations and inspections on the things covered by the insurance as well as the associated documents. If there are any other insurance agreements for the covered risk, it must provide them to the insurer.